Sunday, 19 December 2010

Multi-agile waitressing

Out of a blue moon, I walked in to a Chinese restaurant in Reading the other day. Perhaps this is just me, playful and always like to try new things. Since I am quite free now, so there is no harm trying something new. Seriously, and yet, it is another life experience!

It snowed quite heavily this morning. Still, I had determined to accomplish my mission, which is to work from 11am-11pm in a restaurant. I told my friends about my waitress-ing trial, and most of them were not convinced that I can bear with the more than 10 hours work.


On my way to work....heavy snow

So I have made it! Loads of first time:
First time waitress-ing
First time being scolded harshly by boss (worst than facing my project clients in my profession last time)
First time washing toilets (the best ever experience, coz i never wash toilet in my life, not until today :) )
First time serving food to customers
First time operating the restaurant without bosses around (luckily it was off peak period that time, and i fully utilised my problem solving skills)

All and all, waitress-ing is definitely not an easy job as most people think. Let me illustrate it with business terms. First, to be a successful waitress, you need to know the 'business process', ie: the process from taking order, entering details to system, until sending the orders to kitchen, then serve! Secondly, communication. You may need to know what are the specific wording for special wording, ie: serve (去餐), tidy up (收餐) etc. Thirdly, be quick and smart. Make sure a to and fro journey from the hall to kitchen is serving the most, and be smart.

It is just agile!! :)


1 comment:

GSF said...

Good luck and all the best! =)